Effective Date: 31.03.2025
At Woodstock Arms Bed & Breakfast, we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Who We Are
Woodstock Arms Bed & Breakfast
The Square, Inistioge, Co. Kilkenny, Ireland
Phone: +353 (0)56 7758440
Email: info@woodstockarms.ie
2. What Information We Collect
We may collect the following types of information from you:
a. Personal Information
- Full name
- Email address
- Phone number
- Postal address
- Payment details (only when booking directly)
- ID/passport details (for check-in purposes, if applicable)
b. Booking Information
- Dates of stay
- Room preferences
- Number of guests
- Special requests (e.g. dietary needs, accessibility requirements)
c. Technical Information
When you visit our website, we may collect:
- IP address
- Browser type and version
- Device type
- Pages visited
- Date and time of access
- Referring website (if applicable)
d. Cookies and Similar Technologies
We use cookies to enhance user experience and analyze site traffic. See our Cookie Policy for more information.
3. How We Use Your Information
We use the information we collect to:
- Manage and confirm your booking
- Provide customer service and support
- Process payments and issue receipts
- Improve our website and user experience
- Send booking confirmations and service-related updates
- Respond to your inquiries
- Comply with legal and regulatory obligations
- Create and manage targeted advertising campaigns through platforms like Facebook, Pinterest etc.
- Analyze visitor behavior to improve ad relevance and measure engagement
We do not use your personal data for marketing communications unless you have opted in.
4. Legal Basis for Processing
We process your data based on the following legal grounds:
- Contractual necessity – to provide accommodation services you have requested
- Legal obligation – to comply with applicable laws and regulations
- Consent – when you have voluntarily opted in to specific uses of your data
- Legitimate interests – for basic analytics, security, and site performance
5. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your data with:
- Trusted third-party service providers (e.g., booking engines, payment processors)
- Legal authorities, when required by law
- Our accountants or legal advisors, for compliance and financial reporting
We may use third-party advertising services (such as Facebook, Pinterest, and Google) to display ads to you on other websites based on your previous visits to our site. These platforms may use cookies, pixels, or similar technologies to track your interaction and provide interest-based advertising. You can adjust your ad preferences directly on these platforms or opt out of personalized ads via tools like YourOnlineChoices.eu.
All third-party providers are required to protect your data and only use it for the purposes specified.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including:
- Fulfilling booking obligations
- Complying with legal, tax, and accounting requirements
- Handling disputes or enforcing our terms
Once data is no longer needed, it is securely deleted or anonymized.
You can also manage or opt out of third-party advertising cookies using your browser settings or through industry tools such as Network Advertising Initiative or YourOnlineChoices.
7. Your Data Rights
Under the General Data Protection Regulation (GDPR), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (where legally permissible)
- Object to or restrict certain types of processing
- Withdraw consent at any time (for optional data uses)
- Lodge a complaint with a data protection authority
To exercise any of these rights, contact us at info@woodstockarms.ie.
8. Data Security
We take appropriate technical and organizational measures to secure your personal data against unauthorized access, loss, or misuse. This includes:
- Secure servers and encrypted communications (SSL)
- Restricted access to personal data
- Staff training on data protection
9. International Data Transfers
As we operate in Ireland, your personal data is stored and processed within the European Economic Area (EEA). If for any reason your data is transferred outside the EEA, we ensure it is protected by appropriate safeguards.
10. Children’s Privacy
Our services are not directed at individuals under the age of 16, and we do not knowingly collect data from children without parental consent.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal, technical, or business practices. We will post any changes on this page and update the effective date above.
13. Advertising & Analytics Tools
We may use tools such as:
- Facebook Pixel: To measure ad performance and retarget visitors with relevant ads on Facebook and Instagram.
- Pinterest Tag: To track conversions and build custom audiences for Pinterest ad campaigns.
- Google Analytics & Ads: To understand user behavior and tailor advertising accordingly.
These tools collect data such as page visits, clicks, and referral sources, and may associate this data with your social media or Google profile depending on your privacy settings on those platforms.
You can learn more or manage your preferences via:
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Email: info@woodstockarms.ie
Phone: +353 (0)56 7758440
Mail: Woodstock Arms B&B, The Square, Inistioge, Co. Kilkenny, Ireland
